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Terms and Conditions

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Use of this website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Thrashion Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Thrashion Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 14 Trevithick Road, Falmouth, Cornwall, TR11 2JP. Our company registration number is 07923754. The term ‘you’ refers to the user or viewer of our website.

Pricing and VAT

All prices and postage costs on this website are given in British Pounds (GBP). We are not registered for VAT, and all prices are "non negotiable".

Local Taxes

Non-UK customers are liable for any local and/or import taxes associated with your purchase(s) from our site.

Payment

When purchasing from us you agree to make full and immediate payment via our checkout process, except where we have agreed in advance to reserve one or more items for you. Failure to complete a payment transaction within a reasonable period will result in your order being cancelled and this will be notified to you by email from our website. 

You are responsible for the correct functioning and validity of your PayPal or Google Checkout account. If you are unable to complete a purchase, please empty your basket and contact us immediately for assistance, as we may be able to reserve the item(s) for you.

We accept payment by PayPal and Google Checkout as displayed throughout our website and on the checkout pages. Payment on this website is made via a secure third party gateway, which is fully DSS PCI compliant.

We do not accept postal orders, bank transfers, cash, or cheques.

Promotions and Special Offers

From time to time Thrashion may offer discounts or other promotions on this website, which we promote through direct marketing (email) or through social media (Facebook/Twitter/Instagram).  All discounts and promotions are subject to these terms and conditions and any other terms and conditions as laid out in the promotion.  We reserve the right to change or cancel promotions at any time without notice.

Privacy Policy

During the course of a transaction on this website you will be required to provide your name, email address, postal address and a daytime telephone number.

Your personal information is retained by our order management and accounting systems in accordance with UK Law. No part of your personal information will be sold or hired to any third party.

You may - at any time - request that we provide a copy of the records of your transactions with this site. Any such request must be made in writing to us.  In making such a request you may be asked to provide additional information in order to prove your identity, in addition to the personal information provided by you and the date(s) of the transaction(s).

Shipping

We aim to ship all items within 3 to 5 working days following your payment being cleared by PayPal. From time to time we will be unable to ship within these times and you will be notified accordingly as soon as possible.

Thrashion recycled skateboard jewellery is shipped from the UK. All items are shipped in packaging suitable for the method of delivery and destination climate.  

All orders are shipped using the UK's Royal Mail First Class service for UK Mainland destinations, and Airmail for Europe, US and Canada.   

If you require tracking on your order within the UK please notify us at checkout. For overseas destinations items become untrackable via Royal Mail once they have left Royal Mail's possession and are in transit via local postal services.  

When orders are shipped we will inform you by email. You are responsible for informing us if your order is late in arriving or if you believe it to be lost in transit. 

In placing your order with us you accept that we are not responsible for delays in the Postal Services caused by events such as natural disasters, extreme weather conditions, or industrial action.

Overseas customers are requested to take into account our Public and Bank Holidays when ordering and estimating delivery times.  

Product descriptions

We take every care to ensure that product photographs are true colour representations. However, colour reproduction may differ between different makes and ages of computer screen.

Materials

All jewellery is made with 925 sterling silver findings or sometimes in the case of body jewellery stainless steel. Any precious metals used within the product are itemised in the listing.

Due to the recycled nature of our items the visible wear and tear of the wood is part of the end product. All the skateboards used in making our products have been used or broken in their previous form. Please see our About us section or contact us via our contact form for more information.


 

Returns

We hope you'll always be happy with your purchase. We take every care to ensure that they are well made and securely packaged before being sent to you.

Should you wish to return your item you must:

  • Contact us within 14 days of physical receipt of your item(s). Contact us via email or via our contact form. We will respond to you within 48 hours
  • Retain all packaging, despatch notes/invoices, labelling and any other documentation associated with your purchase from us such as PayPal transaction report.

If we agree to a refund in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you must:

  • Return the item to us with all packaging, despatch notes/invoices, labelling and any other documentation received with your order within 14 working days of us having agreed a refund. 
  • Use a recorded or special delivery postal service for the return. You are responsible for the cost of returning the item(s) to us and this cost will not be refunded. We do not accept responsibility for any returns that are lost in transit to us.

Where a refund is requested due to your having changed your mind about your purchase, you must:

  • Give a written reason in your initial contact with us
  • Ensure that the item(s) being returned is/are in a fully saleable condition

Where a refund or replacement is requested due to damage in transit, you must:

  • Provide evidence that the damage was caused in transit and not through your own negligence (e.g. using a knife to open the box)
  • Provide us with full details of the service that delivered the item(s) to you (e.g. UPS) if you have ordered from outside of the UK

Custom Thrashion recycled skateboard jewellery that has been made to your specifications is not eligible for a refund except in the case of faulty goods. This policy is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Refunds

Where a refund has been agreed in accordance with the conditions laid out above, the refund will be made direct to your PayPal account. Refunds cannot be processed via this website, and will be issued from our PayPal account.

We reserve the right to cancel and refund any orders where those orders are believed to have been made in bad faith (e.g. harassment, malicious PayPal reversals, etc.)

Reservations

We are happy to accept reservations for items in our shop, and provide our customers with the means to make a reservation request.

Reservations are taken in good faith that you fully intend to pay for the item within 3 days of your reservation request being approved. If you cannot pay for the item(s) within 3 days of your request being approved, you must notify us as soon as possible.

If you do not pay within 3 days of approval of the request and you have failed to contact us requesting an extension of the reservation period, the item(s) will go back on general sale and you will be notified by email. We reserve the right to refuse reservation requests to anyone who abuses this facility by repeatedly reserving and failing to pay.

Custom orders

We are always happy to take orders for custom Thrashion. All custom orders can be made to your specification within the scope of the materials we offer, and within your desired timescale or as agreed between you and us and confirmed in writing. Custom orders are clearly marked with the name of the customer. You must not purchase a custom item that has been reserved for someone other than yourself. 

Custom orders are taken in good faith that you fully intend to pay for the item within 3 days of completion and listing on our website. If you cannot pay for the item(s) within 3 days of the item being listed, you must notify us as soon as possible.  If you fail to notify us within 3 working days the item(s) will be put on general sale.

All items including custom orders are thoroughly checked for quality before despatch and we will not issue refunds or replacements unless the item has been damaged in transit or is found to be faulty. This policy is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Keeping in touch

We like to keep our customers up to date with an intermittent newsletter, this will be sent out when we have exciting news, giveaways or any promotions you may be interested in. You can sign up to the newsletter voluntarily via this link. At checkout you may also be automatically subscribed by accepting our terms and conditions however you may unsubscribe at any time.

Accessibility

Every effort is made to ensure that our site is as accessible as possible. This site is built using the Create platform and we are not responsible for any scripts, HTML mark-up or CSS (Cascading Style Sheets) that are generated by that platform and cannot be controlled by us. Should you experience any accessibility-related problems using this site, please contact us and we will endeavour to make improvements at the earliest opportunity.

Technical Support

Our shop is hosted on the third-party Create platform and uses the PayPal payment gateway, and we do not have full control over parts of this website's functionality. Should you experience any difficulty in placing an order or completing a payment, please let us know by email or through our contact form. We will endeavour to assist you as quickly as possible, but please be aware that some technical issues will be beyond our control and will be referred to the relevant third party for further investigation.

Copyright

Thrashion Recycled Skateboard Jewellery ® is a registered trademark (No: 2608235). Using all or any part of our trademark is considered trademark infringement and may result in legal action.

The visual design, photography, and written copy of our site are copyright Thrashion Ltd 2014. All rights reserved. Reproduction in whole or part without prior written consent from us is strictly prohibited and may result in legal action.

If you wish to include material from this site on other websites or marketing materials, please contact us using our contact form.

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